Frequently Asked Questions

Our most frequently asked questions and answers are provided below. If you do not find an answer to your question, feel free to contact us.

Q. How much does Domainex cost?
A. Domainex is 100% free. Most of our revenue comes from selling add-on features such as lead generation, drop lists, and customizations.

Q. How secure is my confidential information?
A. We take extreme measures to ensure that all information is kept strictly confidential. Unlike our competitors, Domainex does not engage in domain registration or any other practice which may compete with our customers. Your privacy is extremely important to us.

Q. Is the information gathered from Domainex used to buy domains?
A. No. We are a software company. Our only interest is in creating software and services for the domain industry.

Q. How often is the whois data refreshed for domains in my portfolio?
A. Whois refresh frequency is determined by how many domains you have under management. For users with less than 500 domains under management, we refresh the whois daily, for all other users, we split the portfolio into a 7 day scan and fully refresh the whois every 7 days.

Q. Some of my domains are not showing email, expiration date or registrant in the portfolio report screen, why?
A. Some registries (ex: .co.uk) do not provide full contact information in the whois. Domainex attempts to extract all of the possible information from each registry and registrar, for all major extensions, but we cannot guarantee that all extensions will always have complete data.